|
Outsourced IT Platform Attracts Merger Partner for Real Estate/Hospitality Company
When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.
What a Journey! Accenture Helps Thomas Cook Become Profitable in a Changing Marketplace
Thomas Cook was losing money; its viability was in question. It decided to outsource everything--HR, F&A, and the IT--to Accenture. Multi-process deals are very difficult and being successful is a milestone. But it worked. Now Thomas Cook is making 83 million pounds profit. (2007)
Unisys Goes into Overdrive for the Illinois Tollway's E-Commerce Solution
Illinois's Governor announced drivers did not have to wait more than 15 minutes to pay tolls; the only way to make this possible was to use an electronic toll-collection system. The Tollway needed an e-Commerce solution. When tolls were about to double, the Web site saw a 1,200 percent increase. Read how Unisys made it happen.
Prudential Relocation Relocates Work to EMR in India to Create 24-Hour Operation to Please Clients
Many companies outsource relocation, a complicated and detail-ridden process, to experts like Prudential Real Estate and Relocation Services. What makes relocations tricky is keeping track of every company's distinct relocation policy. To cut costs and improve efficiency, Prudential outsourced the process to EMR in India. But first, it had to explain to Indians what relocation was.
Outsourcing Facilitates Airline's Cash Flow for Staying Competitive
Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
Third-Generation Outsourced Travel Management Services Use Online Marketplaces to Include Other Travel Expenyeases
Travel management companies (TMC) were the first generation of outsourced travel services to book flights, hotels, and rental cars. But what about restaurants or limos? Rearden Commerce, an online marketplace with interfaces to 135,000 merchants, outsources its network to TMCs and corporations.
Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines
Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.
Outsourcing Helps Start-up Regional Airline ExpressJet Take Off and Fly High
How does a start-up airline offer classy customer service and save well over a million dollars in up-front capital? Easy--outsource the function to a provider that offers a twenty-first-century customer relationship management (CRM) solution that now all but eclipses the twentieth-century centralized work center.
Outsourcing Helps Legacy Air Carriers Fly Back to Profitability
Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline's technology base. Read why airlines are outsourcing important business processes.
Outsourcing Helps Continental Airlines Upgrade IT for Remote Workers
Continental Airlines has 1,500 remote workers. Outsourcing its remote telecom access saves at least $75,000 a month in connectivity costs. And the supplier offers better security.
How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
Travel Management-Related ASPs: The New Alternative To High-Priced Service Providers
Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.
Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing Everything IT
Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.
WestJet Lands Top Talent by Outsourcing Recruiting Software
Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.
WestJet Lands Top Talent by Outsourcing Recruiting Software
Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.
How Outsourcing Helped A Hotel Company Create A Loyalty Program
In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier Quaero helped Leading Hotels improve its guests' experiences.
Travel/Hospitality IT Outsourcing Picks Up After Flat Growth
The travel industry historically upgraded its IT by buying competitors with cool programs. Today, however, consumers are demanding more sophisticated online offerings. So providers are turning to outsourcing to develop programs that help travelers sort through the thousands of travel options.
Convergys's New CRM Solutions Help Travelers
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
Suppliers Fly Up the Value Chain for Airplane Manufacturers
Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.
Why An Asian Airline Chose to Outsource
Competition, underinvestment, and an aging workforce caused an Asian airline to outsource its IT. The results transformed the retained organization, according to Everest's Neil Mulcahy.
IBM Takes a Gamble...and WINS! in Arizona; the Motorists are Thankful
Drivers used to have to wait six hours to register their vehicles. But MVD's unusual partnership with IBM to create ServiceArizona put drivers in the fast lane. Today the wait is less than 20 minutes.
Outsourcing Keeps the Wheels of Progress on Track in the UK
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
Outsourcing Bears the Freight of Keeping Business Strategies on Track
Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties' upfront planning in how to move forward together . . . especially if the transition involves mission-critical functions.
Aviation Outsourcing: A Legal Perspective On Initial Considerations
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do's and don'ts for airlines.
Impact on Growth
The impact of Unisys on the growth of First Travelcorp.
Keeping a Transition
on Track
The people in Pittsburgh, Pennsylvania look to the Port Authority of Allegheny
County to get from here to there.
On a Higher Plane - The Effect
of B2B Commerce on the Aviation Industry
The aviation industry is a prime candidate for the use of B2B commerce,
for this industry is being reshaped by speed, connectivity, and intangible
value.
Workin' On The Railroad
SNCF wanted passengers to make reservations for assigned seating on these
new trains.
In the Beginning...
The creation of Sabre Inc., now the world's leading provider of information
technology for the travel and transportation industries, did not stem
from an intent to form a new outsourcing group.
Flying High in Close Formation
Scott D. Nason, vice president of information technology services/CIO
of American Airlines, recalls the pioneer years of Sabre.
Changing the Way the
Travel Industry Does Business
Unisys' back office accounting solutions are doing wonders for the travel
agency industry.
|
