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Areas Where Outsourcing Will Grow in the Next Five Years (2010)
RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing
Even though Delta outsourced its HR, it kept recruiting in house. But when it merged with Northwest, it turned to PeopleScout, an RPO, to recruit hard-to-find talent like flight attendants with foreign languages skills and good customer service people. (2009)
WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes
Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service. (2008)
Sabre Tests Strategic Offshoring with NIIT Technologies, Then Opens Captives Around the Globe
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model. (2008)
Buyer's Influence on Provider Spurs Both to Greater HRO Success
Sometimes an outsourcing engagement seems like a good idea in the beginning. But later things don’t seem to work as they should. The partners can only find success by reminding themselves why they’re doing business together. That’s when Pinnacle Hotel Management’s suggestions changed Gevity. (2008)
Salt Lake City Airport's Gift Shops Cut Theft, Improve Inventory Control Thanks to Hosted Solution
Travelers flying in and out of Salt Lake City International Airport love to buy Utah T-shirts. Before switching to a hosted retail software solution, the Air Terminal Gifts stores frequently ran out of stock, thereby losing sales. Today the warehouse delivers stock to stores running low before they run out. Hosting also eliminated both the corporate and store servers. (2008)
Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution
Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here's what two companies found when they went searching for the best deal in logistics services for their products. (2008)
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